FAQ
Collapsible content
📦 When will my order ship?
Orders are generally processed within 1 to 3 business days after payment confirmation.
🔍 How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number allowing you to track your package in real-time.
⏱ How long does delivery take?
Delivery times to Canada are generally 10 to 15 business days.
🛌 Are our products suitable for everyone?
Our products are designed to suit most users and offer optimal comfort, no matter your sleeping position.
🧼 How do I care for my pillow?
The cover is removable and washable, allowing you to keep your pillow clean and hygienic.
We recommend gentle washing and air drying.
🔄 Can I change or cancel my order?
If your order has not yet been shipped, it can be modified or canceled.
Contact us promptly at support@shopdreamora.com.
📩 How can I contact customer service?
You can contact us at any time at the following address:
support@shopdreamora.com
Our team will respond to you within 24 to 48 business hours.
💳 Are payments secure?
Yes, all transactions are 100% secure and protected by reliable encryption systems.
🌙 Why choose Dreamora?
We select products designed to improve your comfort and sleep, with a constant focus on quality and customer satisfaction.